OM JUICERS RETURN POLICY
OM Juicers is an Internet based company that offers near wholesale prices to
retail customers. Our products are extremely discounted. Due to our low profit
margin we must maintain a strict return policy. Therefore, we ask that you be
quite sure that what you are ordering is what you really want.
No returns will be accepted without prior authorization. We will refuse
unauthorized returns. Only if you have not used the product, and not broken the
manufacturer's seal on the box, will you receive authorization to return the
item. All authorized equipment returns must be shipped prepaid and are subject
to a 20% restocking fee. You will have 14 days from receipt of your equipment in
which you may return it to CostLess Juicers for a refund. Once we receive an
authorized return, store merchandise credit will be issued for the actual cost
of the product minus shipping and handling costs and restocking fee.
If food has come in contact with the machine, we will NOT refund any of the
purchase price or shipping charges.
Exchanges for other items may be done only if the item has not been used. All
exchanges must be authorized. Store merhandise credit will be given for the
purchase price only. The shipping charges will not be refunded and return
shipping costs must be prepaid by the customer.
In the unlikely case you receive an item that is defective or damaged, please
contact us immediately to make arrangements for exchange or refund.
OM Juicers makes no warranty expressed or implied. Most of our products have
a warranty. All Warranties are between the manufacturer and you the
customer.
Custom Orders
There is no refund or exchange on any custom orders
including, but not limited to, custom length cuts. special made items and
special order items not normally carried in our warehouse.
Return Policy Exceptions
FILTERS/CARTRIDGES ? Only new, un-opened replacement filters
may be returned within 15 days for store credit.
SPECIAL ORDER ITEMS - Special Order Items are non
returnable.
ITEMS PURCHASED WITH STORE CREDIT - Items purchased with store
credit are non returnable
For more information, please e-mail us at joanie@healthstores.com or call us
toll-free at 1-800-578-5939. |
